Refund policy

Return and Refund Policy

Belvora strives to deliver high-quality products and impeccable service. If you are not completely satisfied with your purchase, please follow the returns procedure below:

Return period:
Products can be returned within 30 days of receipt.

Return Policy:
Products must be in original condition , unused and in original packaging.

Returns:
Contact us at support@belvora.co.uk to initiate the returns process. We will provide you the details.

Return costs:
Return costs are the responsibility of the customer.

What to do in case of a defective product:
If you receive a defective product, we will replace it free of charge. Please report this within 30 days of receipt and return the product according to the returns procedure.

Exchanges:
We accept exchanges. Please contact us at support@belvora.co.uk to arrange an exchange.

Refunds:
After we receive and inspect your return, you will receive an email notifying you whether your refund has been accepted or rejected. Approved refunds will be credited back to your credit card or original payment method within 5 business days.

Do you have any questions or comments? We're happy to help! Contact us using the information below:

Company name: NORTH STAR ECOM LIMITED
Registration Number: 77081265
Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Email address: support@belvora.co.uk
Phone number: +44 7853752388

Customer Service Opening Hours:
Monday to Friday: 09:00-17:00
We aim to respond within 1 business day.